Page last updated 20/10/2020

COVID-19 Guest Information

We are OPEN and excited to welcome you back to our parks!

Currently, we are only accepting guests from regional Victoria in line with the Victorian Government ‘s current restrictions.

The health, safety and enjoyment of our guests, staff and the wider community is our highest priority. Our management team have developed a ‘COVIDSafe Plan’ for our holiday parks, which forms the basis of the measures we have implemented. We are ensuring every day that we meet government regulations and apply best practice procedures for the accommodation industry in managing the risks of COVID-19.

We are endeavouring to keep up with all government advice and requirements, and we will provide updates as things change. We encourage you to check this page prior to arrival to ensure you are aware of all current changes.

ACTIONS WE ARE TAKING TO REDUCE THE RISK OF COVID-19
  • Significantly enhanced disinfection and cleaning of shared spaces such as cabins, amenity blocks and reception areas;
  • Measures such as ‘sneeze screens’ and improved personal protective and hygiene equipment for our staff;
  • Contact tracing procedures for all guests, staff and contractors;
  • Reinforcing and monitoring that physical distancing, good hygiene and use of face coverings are practiced by all staff and guests; and
  • A comprehensive response plan is in place in the event of a confirmed case of COVID-19 within the caravan park.
IMPORTANT INFORMATION FOR GUESTS STAYING AT THE HOLIDAY PARKS

Everyone who stays at Bellarine Bayside holiday parks must agree to and acknowledge the following:

  • Your booking is for:
    • People who have the same principal place of residence, OR people who are in an intimate personal relationship; AND
    • No more than two other adults and their dependents; AND
    • Only people whose principal place of residence is outside the Restricted Area (metropolitan Melbourne); AND
    • Members of separately booked groups do not share accommodation.
  • A mandatory COVID Declaration Form must be completed and signed prior to checking in, including provision of name and contact phone number for all members of your booking.
  • Guests will advise Bellarine Bayside if any member of their booking becomes unwell during their stay or tests positive for COVID-19 within two weeks of leaving the park.
  • Guests must not visit the holiday parks if you or any other person you reside with, or are travelling with is unwell and/or awaiting the results of COVID-19 testing. 
  • All guests 12 years of age and older must wear a face mask at all times when outside their cabin, RV, caravan, walled annexe and/or tent, unless a lawful exception applies. This includes in any indoor communal space, except where there is a lawful exception (for example, while showering or brushing teeth in communal amenity blocks).
  • Guest will adhere to physical distancing requirements, including guests and staff remaining 1.5m apart from each other and no more than 1 person per 4 square metres indoors. In order to achieve this, please:
    • Follow all distancing markers on floors;
    • Ensure only one person, per booking, enters Reception;
    • Adhere to all relevant signage and guidelines around the park;
    • Refrain from shaking hands or touching anyone who is not a member of your booking party.
  • No day visitors may enter the park.
  • Only two other adults and their dependents are allowed to visit your site at any one time.
  • Guests must abide by safe practice and hygiene rules, including frequent handwashing with warm water and soap for at least 20 seconds, before and after entering communal facilities and/or before and after any contact with surfaces that are used by more than one person.
  • Guests must abide by safe respiratory hygiene, including avoiding touching your face and ensuring you cover your mouth and nose when you cough and/or sneeze with either a tissue that you dispose of immediately after use or your bent elbow and then washing your hands.

Further guest advice and recommendations to ensure everyone has a safe and enjoyable holiday:

  • All guests are encouraged to download and activate the COVIDSafe app.
  • Contact our friendly team on 5254 4000 in the first instance to reduce the need for visits to our Reception.
  • Parents are reminded that at all times they are responsible for the behaviour of their children, including in relation to adherence to physical distancing, hygiene and face mask requirements.
  • Hand sanitiser is provided at several stations around the park for your use.
  • Guests are responsible for maintaining good cleaning and disinfection practices at their accommodation, campsite or caravan during their stay.
  • Avoid sharing personal items such as towels, dishes and bedding.
  • Please advise at the time of booking if your caravan and/or camping equipment is fully self-contained with cooking facilities, private shower and toilet (or not) in case the communal amenities are required to close. Should this affect your booking, you will be notified and provided with an opportunity to reschedule your stay or cancel with no penalty. 
 
FREQUENTLY ASKED QUESTIONS

A range of facilities are open, but please be aware that despite increased cleaning regimes, they will not be disinfected after each use.

Guests are expected to take responsibility for their own hygiene and must adhere to gathering and physical distancing requirements.

Facilities that are open:

  • A selection of amenity blocks (toilets, showers and laundries)
  • BBQs
  • Playgrounds
  • Jumping pillows
  • Picnic tables
  • Camp Kitchens
  • A selection of amenity blocks
  • Arthur’s Lounge and Camp Kitchen
  • Games Room

If you live in an area subject to government imposed COVID-19 travel restrictions, or if we are unable to open due to COVID -19, we will fully refund you or transfer your booking to a later date, whichever you prefer.

If you decide to cancel for another reason our usual cancellation policy will apply.

If you live in an area subject to government imposed COVID-19 travel restrictions, or if we are unable to open due to COVID -19, you will be able to rebook your site for the following year.

If you decide to cancel for another reason our usual rebooking policy will apply.

All government imposed COVID-19 hygiene requirements apply inside the holiday parks.

This includes physical distancing, social gathering restrictions, as well as wearing masks at all times when outside of your accommodation, RV, caravan, walled annexe and/or tent, unless a lawful exception applies.

Bellarine Bayside does not enforce these regulations, but we may revoke camping permits and ask persons not complying with current government restrictions to leave the holiday parks. 

This is a government requirement to enable contact tracing if required.

No day visitors are allowed inside the park.

All people within the park must be registered overnight guests, or Bellarine Bayside staff and approved contractors only.

You can meet any day visitors on the beach or in other public places but not in the holiday parks.

Toilet block 1 and toilet block 5 are currently open and available for use.

However, restrictions apply to how many people can be inside each block at any given time and guests must adhere to all signage that states these requirements.

Guests will be expected to take responsibility for their own personal hygiene while staying with us and we will implement reasonably practicable steps to ensure we can assist guests to meet their obligations.

While we provide soap at our toilet block wash basins, on occasion it cannot be maintained at the levels required by use. We will always endeavour to keep the levels up but recommend you bring your own soap and sanitiser in case this arises.

We also recommend you use your own facilities wherever possible.

Thank you for your cooperation and we hope you enjoy your stay.

Please contact us on 03 5254 4000 with any questions or concerns.