Page last updated 22 October 2021

COVID-19 Guest Information

We are currently open and accepting guests from Regional Victoria.

Unfortunately, we cannot accept guests who reside in Metropolitan Melbourne Local Government Areas until further notice.

The following applies to our holiday parks:

  • No day visitors may enter the park until further notice.
  • All Regional Victorian government health regulations apply to those staying in the holiday park.
  • Masks must be worn at all times when outside tents, caravans and cabins (unless an exemption applies).
 
These directions are enforceable by Victoria Police. Please do the right thing.

The health, safety and enjoyment of our guests, staff and the wider community is our highest priority. Our management team have developed a ‘COVIDSafe Plan’ for our holiday parks, which forms the basis of the measures we have implemented. We are ensuring every day that we meet government regulations and apply best practice procedures for the accommodation industry in managing the risks of COVID-19.

We are endeavouring to keep up with all government advice and requirements, and we will provide updates as things change.

We encourage you to check this page prior to arrival to ensure you are aware of all current changes.

ACTIONS WE ARE TAKING TO REDUCE THE RISK OF COVID-19
  • Significantly enhanced disinfection and cleaning of shared spaces.
  • Measures such as ‘sneeze screens’ and improved personal protective and hygiene equipment for our staff.
  • Contact tracing procedures for all guests, staff, visitors and contractors.
  • Signage and distancing markers to facilitate adherence to physical distancing and capacity requirements.
  • Monitoring and reinforcing that physical distancing and good hygiene are practised by all staff and guests.
  • A comprehensive response plan is in place in the event of a confirmed case of COVID-19 within the parks.
IMPORTANT INFORMATION FOR GUESTS STAYING AT THE HOLIDAY PARKS

Everyone who stays at Bellarine Bayside holiday parks must agree to and acknowledge the following:

  • Each booking must comply with the private home gathering limits of the Victorian Government and Bellarine Bayside site booking limits.
  • Members of separate bookings must not share accommodation.
  • All guests will complete a QR code for the duration of their stay – codes can be found on the amenity blocks.
  • All guests 12 years of age and older must wear a face mask at all times when outside your tent, cabin, caravan, RV or annexe (unless a lawful exemption applies).

Further advice, recommendations and safe practices to ensure everyone has a safe and enjoyable holiday:

  • All guests are encouraged to download and activate the COVIDSafe app.
  • Contact us on 03 5254 4000 in the first instance to reduce the need for visits to our Reception.
  • Parents are reminded that they are responsible for the behaviour of their children at all times, including adherence to government mandated regulations.
  • In order to achieve physical distancing requirements, please:
    • Follow all distancing markers on floors.
    • Ensure only one person, per booking, enters Reception.
    • Adhere to all relevant signage and guidelines around the park.
    • Refrain from shaking hands or touching anyone who is not a member of your booking party.
  • Hand sanitiser is provided at several stations around the park, however, we recommend you bring and use your own to ensure safe hygiene can be maintained.
  • Guests are responsible for maintaining good cleaning and disinfection practices at their accommodation, campsite or caravan during their stay.
  • Please advise at the time of booking if your caravan and/or camping equipment is fully self-contained with cooking facilities, private shower and toilet (or not) in case the communal amenities are required to close. Should this affect your booking, you will be notified and provided with an opportunity to reschedule your stay or cancel with no penalty.
  • Follow government advice to frequently wash hands with warm water and soap for at least 20 seconds, before and after entering communal facilities and/or before and after any contact with surfaces that are used by more than one person.
  • Follow safe respiratory hygiene, including avoiding touching your face and ensuring you cover your mouth and nose when you cough and/or sneeze with either a tissue that you dispose of immediately after use or your bent elbow and then washing your hands.
 
FREQUENTLY ASKED QUESTIONS

A range of facilities are open, but please be aware that despite increased cleaning regimes, they will not be disinfected after each use.

Guests are expected to take responsibility for their own hygiene and must adhere to gathering and physical distancing requirements.

Facilities that are open:

  • Amenity blocks (toilets, showers and laundries)
  • BBQs
  • Picnic tables
  • Playgrounds
  • Kangaroo pillows
  • Camp Kitchens
  • The Games Room

If you live in an area subject to government imposed COVID-19 travel restrictions, or if we are unable to open due to COVID-19, we will fully refund you or transfer your booking to a later date, whichever you prefer.

If you decide to cancel for another reason our usual cancellation policy will apply.

If you live in an area subject to government imposed COVID-19 travel restrictions, or if we are unable to open due to COVID -19, you will be able to rebook your site for the following year.

If you decide to cancel for another reason our usual rebooking policy will apply.

All government imposed COVID-19 hygiene requirements apply inside the holiday parks.

Currently, all guests 12 years of age and older must wear a face mask at all times when outside of their cabin, tent, caravan, annexe or RV (unless a lawful exemption applies).

See www.coronavirus.vic.gov.au/face-masks-when-wear-face-mask for information on when you must wear a face mask.

All government imposed COVID-19 public health directions apply within the holiday parks.

Currently, the government has given no public health direction on vaccination requirements for guests in the accommodation sector. However, this position is subject to change and is something we will monitor closely and adhere to if the Victorian Government advice changes.

We will continue to implement COVIDSafe measures to ensure we continue to operate safely and in accordance with all government public health directions and guidelines.

Please be aware that other local services, including but not limited to restaurants, attractions, accommodation providers and tour operators, may require proof of COVID-19 vaccination upon booking or entry. For further information, please verify with each operator or visit the Victorian Government COVID-19 website https://www.coronavirus.vic.gov.au/

As a public land manager, Bellarine Bayside is reminding, encouraging, and assisting guests to meet their obligations where practicable and on a daily basis. 

Monitoring adherence to these requirements at all times is not practicable and, as with day visitors and other holiday makers to our region, responsibility is incumbent on individuals to comply with all government directives. 

Bellarine Bayside does not have the authority to enforce these government requirements; however, we are working closely with Victoria Police who do hold authority. 

Bellarine Bayside may also revoke camping permits and ask persons not complying with current government restrictions to leave the holiday parks.

If you have concerns about non-compliance with government mandated COVID-19 regulations, call the Police Assistance Line on 131 444.

QR codes are a mandatory government requirement for the accommodation sector to enable contact tracing of all people in the park if required.

Guests at accommodation facilities are required to complete QR codes and the responsibility is incumbent on all guests to comply with this government directives.

Accommodation bookings are permitted in compliance with the private home gathering limits of the Victorian Government and Bellarine Bayside site booking limits.

Your accommodation/site is treated as your home and therefore up to 10 visitors per day are permitted. Responsibility is incumbent on all guests to make sure their visitors check in with the QR code.

Toilet blocks are currently open and available for use.

However, restrictions apply to how many people can be inside each block at any given time and guests must adhere to all signage that states these requirements.

If guests have a fully self-contained van then we encourage the use of your own facilities in preference to using the shared toilet block facilities.

Guests will be expected to take responsibility for their own personal hygiene while staying with us and we will implement reasonably practicable steps to ensure we can assist guests to meet their obligations.

While we provide soap at our toilet block wash basins, on occasion it cannot be maintained at the levels required by use. We will always endeavour to keep the levels up but recommend you bring your own soap and sanitiser in case this arises.

We also recommend you use your own facilities wherever possible.

As per requirements to operate, we have a COVIDSafe Plan that includes a comprehensive response plan for in the event of a confirmed case of COVID-19 within the holiday parks. 

This includes the following process of actions: 

  • Immediately locking down the affected site or section of the holiday park. 
  • Escalating the incident to the Department of Health and Human Services (DHHS) and any other relevant authorities. 
  • Completing any directions as provided by the relevant authorities, including deep cleaning, keeping areas closed until advised they are safe, and providing details of guests, staff and/or contractors for contact tracing purposes. 

 

We acknowledge our strong relationship with the local communities and understand that they are eager to be notified as soon as possible in the event of confirmed case, and we will work with DHHS through this process. As required, we will be guided by the DHHS on when and how we can keep guests, staff, contractors and communities updated in the event of a positive case linked to the holiday parks.

We will ensure that we meet our obligations to protect the privacy of individuals involved.

Thank you for your cooperation and we hope you enjoy your stay.

Please contact us on 03 5254 4000 with any questions or concerns.