Page updated 23 November 2020

COVID-19 Guest Information

We are OPEN and excited to welcome you back to our parks!

Currently, we are accepting guests in line with the Victorian Government ‘s current restrictions.

The health, safety and enjoyment of our guests, staff and the wider community is our highest priority. Our management team have developed a ‘COVIDSafe Plan’ for our holiday parks, which forms the basis of the measures we have implemented. We are ensuring every day that we meet government regulations and apply best practice procedures for the accommodation industry in managing the risks of COVID-19.

We are endeavouring to keep up with all government advice and requirements, and we will provide updates as things change. We encourage you to check this page prior to arrival to ensure you are aware of all current changes.

ACTIONS WE ARE TAKING TO REDUCE THE RISK OF COVID-19
  • Significantly enhanced disinfection and cleaning of shared spaces such as cabins, amenity blocks and reception areas;
  • Measures such as ‘sneeze screens’ and improved personal protective and hygiene equipment for our staff;
  • Contact tracing procedures for all guests, staff and contractors;
  • Signage and distancing markers around the park to allow adherence to physical distancing and indoor capacity requirements;
  • Reinforcing and monitoring that physical distancing, good hygiene and use of face coverings are practiced by all staff and guests; and
  • A comprehensive response plan is in place in the event of a confirmed case of COVID-19 within the parks.
IMPORTANT INFORMATION FOR GUESTS STAYING AT THE HOLIDAY PARKS

Everyone who stays at Bellarine Bayside holiday parks must agree to and acknowledge the following:

  • Each group booking must comply with the private gathering limits of the Government’s Stay Safe Directions and Bellarine Bayside site booking limits.
  • Members of separate bookings do not share accommodation.
  • A mandatory Guest Declaration Form must be completed and signed prior to checking in, including provision of name and contact phone number for all members of your booking, and agreement to abide by government directives and certain COVID-19 conditions.
    You can access a copy of the Guest Declaration Form HERE.
  • All guests 12 years of age and older must wear a face mask when using any indoor communal space (amenity blocks, laundries and reception), except where there is a lawful exception (for example, while showering or brushing teeth in communal amenity blocks).
  • A mask must also be worn outdoors if physical distancing of 1.5m cannot be maintained.
  • No day visitors may enter the park.
  • No more than 15 other people who are staying in the park may visit your site each day.

Further advice, recommendations and safe practices to ensure everyone has a safe and enjoyable holiday:

  • All guests are encouraged to download and activate the COVIDSafe app.
  • Contact our friendly team on 5254 4000 in the first instance to reduce the need for visits to our Reception.
  • Parents are reminded that at all times they are responsible for the behaviour of their children, including in relation to adherence to physical distancing, hygiene and face mask requirements.
  • In order to achieve physical distancing requirements, please:
    • Follow all distancing markers on floors;
    • Ensure only one person, per booking, enters Reception;
    • Adhere to all relevant signage and guidelines around the park;
    • Refrain from shaking hands or touching anyone who is not a member of your booking party.
  • Hand sanitiser is provided at several stations around the park for your use, however, we recommend you bring and use your own to ensure safe hygiene can be maintained.
  • Guests are responsible for maintaining good cleaning and disinfection practices at their accommodation, campsite or caravan during their stay.
  • Avoid sharing personal items such as towels, dishes and bedding.
  • Please advise at the time of booking if your caravan and/or camping equipment is fully self-contained with cooking facilities, private shower and toilet (or not) in case the communal amenities are required to close. Should this affect your booking, you will be notified and provided with an opportunity to reschedule your stay or cancel with no penalty.
  • Follow government advice to frequently wash hands with warm water and soap for at least 20 seconds, before and after entering communal facilities and/or before and after any contact with surfaces that are used by more than one person.
  • Follow safe respiratory hygiene, including avoiding touching your face and ensuring you cover your mouth and nose when you cough and/or sneeze with either a tissue that you dispose of immediately after use or your bent elbow and then washing your hands.
 
FREQUENTLY ASKED QUESTIONS

A range of facilities are open, but please be aware that despite increased cleaning regimes, they will not be disinfected after each use.

Guests are expected to take responsibility for their own hygiene and must adhere to gathering and physical distancing requirements.

Facilities that are open:

  • All amenity blocks (toilets, showers and laundries)
  • BBQs
  • Playgrounds
  • Jumping pillows
  • Picnic tables
  • Camp Kitchens
  • Arthur’s Lounge and Camp Kitchen
  • Games Room

If you live in an area subject to government imposed COVID-19 travel restrictions, or if we are unable to open due to COVID -19, we will fully refund you or transfer your booking to a later date, whichever you prefer.

If you decide to cancel for another reason our usual cancellation policy will apply.

If you live in an area subject to government imposed COVID-19 travel restrictions, or if we are unable to open due to COVID -19, you will be able to rebook your site for the following year.

If you decide to cancel for another reason our usual rebooking policy will apply.

All government imposed COVID-19 hygiene requirements apply inside the holiday parks.

This includes all guests 12 years of age and older wearing masks when using any indoor communal space (amenity blocks, laundries and reception), except where there is a lawful exception (for example, while showering or brushing teeth in communal amenity blocks).

A mask must also be worn outdoors if physical distancing of 1.5m cannot be maintained.

As a public land manager, Bellarine Bayside is reminding, encouraging, and assisting guests to meet their obligations where practicable and on a daily basis. 

Monitoring adherence to these requirements at all times is not practicable and, as with day visitors and other holiday makers to our region, responsibility is incumbent on individuals to comply with all government directives. 

Bellarine Bayside does not have the authority to enforce these government requirements; however, we are working closely with Victoria Police who do hold authority. 

Bellarine Bayside may also revoke camping permits and ask persons not complying with current government restrictions to leave the holiday parks.

If you have concerns about non-compliance with government mandated COVID-19 regulations, call the Police Assistance Line on 131 444.

You can access a copy of the Guest Declaration Form HERE. 

A Guest Declaration Form is a government requirement to enable contact tracing of all members of your booking if required. 

The Guest Declaration Form is also an agreement by guests that they are not travelling from restricted areas, have not been in knowingly exposed to COVID-19, are not required to be in self-isolation or self-quarantine at any point during their stay, are not experiencing flu-like symptoms prior to arrival, and will advise Bellarine Bayside of any changes to these conditions either during their stay and/or within 2 weeks of leaving the park. 

The Guest Declaration Form also outlines our expectations of guests and is an agreement to abide by all current government requirements, including: 

  • Use of face masks by all guests 12 years of age and older when using indoor communal facilities, unless a lawful exception applies. 
  • Adherence to physical distancing requirements. 
  • Adherence to safe practice and hygiene rules. 

No day visitors are allowed inside the park at this current time.

All people within the park must be registered overnight guests, or Bellarine Bayside staff and approved contractors only.

You can meet any day visitors on the beach or in other public places but not in the holiday parks.

All toilet blocks are currently open and available for use.

However, restrictions apply to how many people can be inside each block at any given time and guests must adhere to all signage that states these requirements.

If guests have a fully self-contained van then we encourage the use of your own facilities in preference to using the shared toilet block facilities.

Guests will be expected to take responsibility for their own personal hygiene while staying with us and we will implement reasonably practicable steps to ensure we can assist guests to meet their obligations.

While we provide soap at our toilet block wash basins, on occasion it cannot be maintained at the levels required by use. We will always endeavour to keep the levels up but recommend you bring your own soap and sanitiser in case this arises.

We also recommend you use your own facilities wherever possible.

As per requirements to operate, we have a COVIDSafe Plan that includes a comprehensive response plan for in the event of a confirmed case of COVID-19 within the holiday parks. 

This includes the following process of actions: 

  • Immediately locking down the affected site or section of the holiday park. 
  • Escalating the incident to the Department of Health and Human Services (DHHS) and any other relevant authorities. 
  • Completing any directions as provided by the relevant authorities, including deep cleaning, keeping areas closed until advised they are safe, and providing details of guests, staff and/or contractors for contact tracing purposes. 

 

We acknowledge our strong relationship with the local communities and understand that they are eager to be notified as soon as possible in the event of confirmed case, and we will work with DHHS through this process. As required, we will be guided by the DHHS on when and how we can keep guests, staff, contractors and communities updated in the event of a positive case linked to the holiday parks.

We will ensure that we meet our obligations to protect the privacy of individuals involved.

Thank you for your cooperation and we hope you enjoy your stay.

Please contact us on 03 5254 4000 with any questions or concerns.